CUSTOMER VERIFICATION

Why we may ask you to verify information.

Australian anti-money laundering and counter-terrorism financing laws apply to designated real-estate services. These checks help protect customers, property transactions and the community from financial crime.

OUR RESPONSIBILITY

Clear checks, handled respectfully.

PRO-BUYERS is a trading name of Liberate Metallurgy Pty Ltd ABN 52 662 909 766. When we provide a regulated service, we may need to identify and verify customers, representatives, beneficial owners, controllers and other transaction parties under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and AML/CTF Rules.

Krutik Parikh is PRO-BUYERS’ AML/CTF Compliance Officer. Our controls are risk based, so the information and evidence requested can vary according to the customer, purchasing or selling structure, service, location, transaction and funding arrangements.

INFORMATION WE MAY REQUEST

What verification can cover

We collect only information reasonably necessary for our services, regulatory responsibilities and legitimate business operations.

Identity

Your legal name, date of birth, residential address and reliable identity information.

Authority

Whether you act for yourself or another person, and evidence that you are authorised to act.

Entity and ownership

Company, trust or SMSF details, trustees, directors, controllers and beneficial owners.

Risk and funds

Transaction purpose, expected funding and, where required, source of funds or source of wealth.

WHEN CHECKS OCCUR

Verification forms part of the transaction journey.

For a buyer’s agency engagement, checks generally occur before or when the agreement to find or identify property is entered into. For a seller’s agency engagement, seller checks generally occur at engagement; checks relating to the other transaction party may occur when it is reasonably expected the transaction will proceed.

We may refresh information if the purchasing or selling entity, ownership, representatives, funds, transaction structure or risk changes.

PRIVACY & SECURITY

Identity information needs careful handling.

We may verify information using reliable independent documents, government or commercial sources and approved identity, ownership or screening providers. We do not routinely retain complete copies of identity documents once they are no longer required for a lawful purpose. Instead, where appropriate, we retain the minimum information needed to evidence the verification and outcome.

Do not upload passports, driver licences or other identity documents through a general website form or ordinary Client Portal document area. If verification is required, PRO-BUYERS will provide the approved secure method and a collection notice.

How information may be used or disclosed

To identify customers and people acting for or controlling them.
To assess and manage money-laundering, terrorism-financing and proliferation-financing risk.
To comply with customer due-diligence, monitoring, recordkeeping and reporting obligations.
To service providers that assist with authorised verification, screening, technology, security or professional advice.
To AUSTRAC, law-enforcement bodies, regulators or other parties where authorised or required by law.

Law may limit what we can tell a person about certain reports, reviews or enquiries. We will not provide information where doing so could prejudice an investigation.

YOUR RIGHTS

Questions, access or correction

Our Privacy Policy explains how to request access to or correction of personal information and how to make a privacy complaint. For an AML/CTF or verification enquiry, email info@pro-buyers.com.au or call 0485 502 121.

General information

This page explains our customer-verification approach. It is not legal, financial, tax, credit or investment advice and does not publish PRO-BUYERS’ confidential AML/CTF risk assessment, reporting procedures or decision records.